hanye-website/content/faq/en/purchase-2.md

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title: My Hanye MicroSD card / SSD is not recognized by my device. What should I do? category: Device Recognition & Connection

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• Ensure the memory card or SSD is correctly inserted into the device slot or interface.
• Try connecting the device to a different USB port on your computer (if it’s an external SSD or using a card reader).
• For MicroSD cards, try using a different card reader or testing it in another compatible device. Check if the device supports the card’s capacity and specification (e.g., SDHC, SDXC).
• For SSDs (2.5-inch or M.2), check your BIOS/UEFI settings to ensure the port (SATA or M.2) is enabled and the SSD is detected. In the operating system, check “Disk Management” (Windows) or “Disk Utility” (macOS) to see if it needs initialization, partitioning, or drive letter assignment.
• Make sure your device drivers (especially chipset, SATA/NVMe, and USB controller drivers) are up-to-date.
• If the problem persists, try testing the device on another computer to rule out an issue with the specific host device.
• If none of the above works, please contact Hanye Technical Support.