hanye-website/content/faq/en/support-5.md

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title: My Hanye RAM module is not recognized or shows incorrect capacity after installation. What should I do? category: Device Recognition & Connection

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• Ensure the RAM module is fully seated in the motherboard’s memory slot and the retention clips on both ends are secured. Try reseating it.
• Consult your motherboard manual to confirm you are using the correct slot combination (e.g., for dual-channel, specific colored or numbered slots usually need to be populated in pairs).
• Verify that the RAM specifications (e.g., DDR4/DDR5, speed, capacity) are compatible with your motherboard and CPU. Check the motherboard’s official website for the Memory Support List (QVL).
• Try installing only one RAM stick at a time to isolate a potential faulty module or slot.
• Clear the CMOS or reset the BIOS/UEFI to default settings.
• Update the motherboard BIOS/UEFI to the latest version, as newer versions sometimes improve memory compatibility.